What are the shipping options?
We deliver with our own vehicle, or via courier. We also offer a pick-up option.
When will I receive my order?
On Tuesday or Friday. Check out our "Delivery" page for more details.
What do I do if I don't receive my order?
Send us an e-mail or a text (0452 325 696) with your order number and issue and we’ll call you back to arrange a speedy solution.
What do I do if I receive a defective order or if it is missing an item?
Contact us through e-mail.
How do I make changes to an order I’ve already placed?
Contact us through e-mail before the delivery day so we can fix it.
Where are you located?
We are located at 307 Powderworks Rd, Ingleside NSW 2101
How do I make sure I order the right size?
All the boxes are designed to last one week and we developed different sizes to fit different needs: single (1 person), couple (2 people) and family (up to 4 people).